Opening of Proposals - SBPD Body Camera In Car Video Cameras - Insight Public Sector

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Insight RFP Response City of South Bend SBPD Body Camera / In Car Video Camera Project Insight.'", Live Technical Support chat Experienced analysts answering first line calls Priority Exchange Pirogiram with Overnight Delivery • US -based Panasonic Field Support Staff to expedite response times 5 Vendor provides 24 hiour/7 day per week emergency technical support for any system outage, including onsit'e support for issues that require local service., Response, Confirmed. For Arbitrator BWC technical support, Panasonic operates a US - based, toll -free technical support hotline 24 hour per day, 365 days per year. 6 Vendor provides testimony (expert or otherwise) regarding the system and/or captured video at hearings, trials, and other legal or administrative proceedings, when requested by the department. Response: Confirmed. Panasonic cain provide experts for court room testimony. 1.4 DTrc9i/7ir)9 1 Vendor provides onsite user training for all officers assigned a camera and administrator training for all body camera administrative personnel. Response: Confirmed. Insight will provide on -site classroom user training and administrator training for all assigned personnel. These classes will be offered twice a day for one week, with a maximum class size of 22 students. Training Cost for 10 classes (two classes per day, five days per week, 22 students per class); 2 'Train the trainer' training is offered at the Department at no additional cost at least twice per year for the duration of the contract. Response: Insight, in partnership with Panasonic, will offer this option as needed by SBPD. We will provide 10 visits over the course of five years (two per year) at a cost of $15,000.00. Costs cain also be paid on an annual basis. 15 D. Installation 1 lnstallation must be done by a certified installer. Response: Confirmed, The Waymire Group, based in Indianapolis, is a certified installer. The group is currently contracted to perform all SBPD car installations (ICV) and was completely certified when installing the original Arbitrator ICV cameras for SBPD in the spring of 2016. Installation/de-installation of the proposed/existing solution has not been included in this proposal, as we felt SBPD would be better able to leverage its existing contracts and pricing already in, place with the Waymire Group. 2 Locations of in car cameras at discretion of Department. Response: Confirmed. Panasonic will recommend the best mountingoptions for each car manufacturer in partnership with the car outfitter and SBPD, with the final determination left up to SBPD. However', some modifications may be necessary depending on the final choice, and any modification costs are not included within this proposal. Moving camera placement recommendations could also affect some of the features and functions of the September 7, 2017 Request for Proposal Response Page, 1 1-11