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mhin <br />EXHIBIT C: SCOPE OF SERVICES <br />1. Provide Practice with User -role, permission -based access to the MHIN Electronic Health Record. <br />a. Manage the customized design, build, and implementation of the MHIN EHR <br />b. Configure the system and all modules: Org, Users, Registration, Specialized Encounters <br />c. Provide initial implementation and training for the User(s) <br />d. Consult to provide workflow and charting recommendations to optimize use of the MHIN EHR <br />to meet the needs of the practice <br />e. Perform a hardware assessment and provide recommendations for any additional hardware <br />or changes to existing hardware or network configurations. <br />f. License and enable secure messaging via DIRECT protocols from within the MHIN EHR <br />g. Receive initial list and subsequent periodic updates in an agreeable standardized format of <br />practice's patients. MHIN will use the list and .updates to attribute patients to the practice's <br />organization. It is the expectation that practice will actively manage < 50 patients during any <br />one period during the Term. <br />h. Produce to Practice, or enable Practice to obtain, customized, incremental reporting of data, <br />defined and agreed to by the Parties, pertaining to Practice's patient population, including, <br />but not limited to: - <br />i. Baseline and quarterly reports on patient outcomes <br />ii. Root causes linked to patient outcomes <br />iii. Aggregate data reporting by Practice -identified subgroupings <br />2. Provide real-time alert messages via DIRECT to Practice notifying that an attributed patient presented <br />at an area hospital emergency department or was admitted into an area hospital within the region that <br />participates in MH1N's system.. The alert message will include only demographic information. <br />3. Provide comprehensive data center services including but not limited to: <br />a. System security <br />b. SANS Data Storage <br />c. Complete Database. Maintenance <br />d. High-speed Data Processing <br />e. Multiple Online Backups <br />f. Off -site Disaster Recovery <br />g. Hassle Free, Well -Communicated Upgrades <br />4. Provide ongoing local service and support <br />a. Twenty-four (24) hour Helpdesk support, seven (7) days per week <br />b. On -site support when MHIN deems necessary <br />5. MHIN will supply staff to fill the following roles on the implementation Project Team: <br />a. Project Manager: MHIN Associate responsible for the overall project scope, timeline, and <br />implementation completion. Organizes MHIN resources and serves as the main point of <br />contact. <br />b. Application Analyst: MHIN Associate responsible for the design, build, and testing of the <br />MHIN EHR application suite, org-level and User accounts <br />c. Trainer: MHIN Associate responsible for the development and execution of a training plan <br />addressing all areas of the MHIN EHR application in collaboration with the Practice. Trainer <br />will also participate in initial and periodic workflow analysis and provide go -live support. <br />MHIN Form #3013 Revised: 0810812014 Page 13 of 19 <br />