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eL �74,6'745425 Fam 571 674-51M <br />I OR,* N1cKkJvv ��4!,hmay, Osceoht, IN 46510 <br />Wednesday, April 18, 2018 <br />Mr. Jacob M. Klosinski, PE <br />City of South Bend Environmental. Set -vices <br />3113 Riverside Drive <br />South Bend, IN 46628 <br />Dear Mr. Klosinski: <br />Thank you for your request for a service and price proposal on the purchase and installation of a <br />flagpole for the South Bend Organic Resource Facility. <br />The purchase of a flagpole is a significant expenditure and may represent a once in a lifetime <br />investment. As in other products and services, there are many considerations and variations that <br />are not readily apparent to the customer not well versed in the purchase of flagpoles. Therefore, <br />making the right decision based on a balance of price, quality and service is very important and <br />potentially difficult, <br />Our Commitment to You: <br />1. To provide expertise. <br />2. To provide informed and objective advice, <br />3. To be responsive to your needs. <br />4. To provide competitive prices. <br />S. To provide the best value (the lowest price is not always the lowest cost). <br />Our goal is not focused on "making the sale". More importantly, we want to assist the customer <br />in making the decision that is "right" for the customer - considering quality, price and long-term <br />service. There are varying levels of quality and service. We take pride in providing the highest <br />quality flagpoles and customer service. We have: carefully selected the manufacturer of our <br />flagpoles based on years of experience in installation, maintenance and "after sales" service. We <br />can demonstrate to you the difference in quality. The lowest price is not always the lowest <br />cost. <br />To accomplish these goals, we will take the time to understand your situation, preferences and <br />needs. <br />Specifications- <br />1. See Attachment A <br />