Software Agreement - Aquitas Solutions Inc - Maximo 7.6 MaaS Migration

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()A %UITAS ,( TIONS determining the accuracy of all data it uploads to and downloads; and (e) adopting reasonable policies, procedures, and quality assuirance measures to limit the City exposure with respect to potential losses and damages arising from use, nonuse, errors and omissions of the Services or the results thereof, and system downtime, including, without limitation, examining and confirming data prior to use, identifying and correcting errors and omissions, preparing and storing backup data, replacing lost or damaged data or media, reconstructing data, aind providing network security. 3.3 City Project Contacts: The City shall designate in the SOW one (1) the City Project Sponsor who, will be the City's decision maker with respect to the Services. In addition, thie City shalll designate in the SOW or in the Service Level Agreement incorporated into the SOW at least one (1), but no more than three (3), City Contacts who are authorized to communicate with Aquitas in connection with the use of the Services. For MaaS, the City Contacts shall be qualified to use the computer equipment and computer software programs installed at the City premises, and familiar with accessing and using a Web browser on the Internet. In addition, the City shall ensure that each the City Contact is trained on the use of such Services, The City shall provide Aquitas with such time and attention of City personnel and such access to City facilities and shall take such site preparation steps as may be necessary or appropriate to enable Aquitas to provide the Services to the City. The City shall make available qualified City personnel to facilitate Aquitas' performance of its obligations under the Agreement. 3.5 Delays The timely completion by Aquitas of its obligations under the Agreement is dependent on the timely fulfillment by the City of its responsibilities. If Aquitas is prevented from performing any work or is required to perform additional work as a result of (a) the unavailability of City personnel, (b) the unavailability of, or the incomplete or improper installation, configuration, or operation of City facilities or equipment, (c) the City failing to timely provide Aquitas with any necessary assistance, instructions, or information, or (d), the City otherwise failing to meet its responsibilities as set forth in this Section 0, the City shall pay Aquitas on a time and expenses basis at Aquitas'then-current standard rates for any work time lost or additional work performed. The date on which Aquitas' obligations are required to be fulfilled will be extended for a period of time equal to the time lost by reason, of the delay or additional work. F, = 14 *7-3 211 lj:7-,,Vj IN 14 k, I 4.1 Fees The City shall pay Aquitas the fees specified in, each SOW, as well as any other fees that become due under this Agreement. South Bend Maximo migration to MaaS Page 25, of 36 Confidential