Software Agreement - Aquitas Solutions Inc - Maximo 7.6 MaaS Migration

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AJAE 2.7 MaaS Maximo 7.6 Deployment (60 Hours) The objective of this activity is to, deploy the MaaS to -be solution, in a production environment. Aquitas will: • Prepare the Maximo, production environment • Obtain an updated Maximo 7.5 production database from the City Upgrade the Maximo 7.5 application to Maximo 7.6 and the Maximo 7.5 database to the most current and supported version of Microsoft SQLServer Deploy Maximo 7.6 and Anywhere Work Execution solution Provide go -live support Deliverables The approved City Maximo 7.6 configuration with Maximo Anywhere Work Execution in a production environment v Go -live support Assumptions v The City will prevent all users from updating the on -premise Maximo 7.5 database after the City has provided Aquitas a copy of the most recent Maximo 7.5 environment It is recommended that the City put a manual work order tracking system in place while the Maximo 7.5 to 7.6 production upgrade is being performed 3 General Assumptions The following general assumptions, in addition to those made part of each activity, are understood for this SOW: • The only new functionality being introduced, with the upgrade to Maximo 7.6 will be Maximo Anywhere Work Execution as it is a replacement for Maximo Mobile Work Manager which will soon reach IBM's end of support • Aquitas will provide the services detailed in this SOW during normal business hours (8AM to 6PM) local, time Monday through Friday excluding national holidays. City agrees to provide after-hours access to their facilities as requested by Aquitas to facilitate project work. Non -local Aquitas personnel may work non - normal hours to accommodate travel schedules City understands and agrees that all work associated with this project will be performed remotely Any changes to this version after commencement of the project will require a Project Change, which will be addressed via the agreed upon Change Control Procedure defined in Section 7 a The Microsoft suite of products (Word, Excel, Project, Vilsio) will be used in all project documentation in This is a time and material SOW for performing the Services and providing the deliverables as indicated under Section 2 Detailed Services and Deliverables above,, Any services or deliverables that are not expressly described in Section 2 shall be deemed to be outside the scope of work, and Aquitas shall not be liable for the performance thereof unless otherwise agreed by the parties in writing. Any such additional South Bend Maximo Migration to MaaS Page 13 of 36 Confiidential