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Additional Services. The Investment Summary contains, <br />the <br />scope ofsemviicesand related costs (including programming and/or interface estimates) required for <br />the project based omour understanding ofthe specifications you supplied. |fadditional work Us <br />required, or if you use or request additional services, we will provide you with an; addendum or <br />change order, asapplicable, outlining the costs for the add�0ona|work, The price quotes |nthe <br />addendum or change order will be valid for thirty (30) days from the date of the quote. <br />Cancellation. |ftravel isrequired, wewill make all reasonable efforts toschedule travel for our <br />personnel, including arranging travel reservations, at least two (2) weeks in advance of <br />commitments. Therefore, if you cancel services less than two (2) weeks in advance (other than for <br />Force Majeure or breach by us), you will be liable for all (a) non-refundable expenses incurred by us <br />mnyour behalf, and (b) daily fees associated with cancelled professional services if we are unable to <br />reassign our personnel. VVewill make all reasonable efforts toreassign personnel |nthe event you <br />cancel within two (2)weeks ofscheduled commitments. <br />Services Warranty. We will perform the services in a professional, workmanlike manner, consistent <br />with industry standards. |nthe event we provide services that do not conform tothis warranty, we <br />will re-perfornmsuch services atnnadditional cost tnyou. <br />6 Site Access and Requirements. Atnocost tous, you agree tnprovide uswith full and free access tm <br />your personnel, facilities, and equipment asmay bereasonably necessary forustoprnxide <br />implementation services, subject to any reasonable security protocols or other written policies <br />provided to us as of the Effective Date, and thereafter as mutually agreed to by you and us. <br />Client Assistance. You acknowledge that the implementation of the Tyler Software becooperative <br />process requiring the time and resources ofyour personnel. You agree touse all reasonable efforts <br />to cooperate with and assist us as may be reasonably required to meet the agreed upon project <br />deadlines and other milestones for implementation. This cooperation includes atleast working with <br />us to schedule the implementation -related services outlined in this Agreement. VxevviU not be <br />liable for failure to meet any deadlines and milestones when such failure is due to Force Majeure or <br />to the failure by your personnel to provide such cooperation and assistance (either through action <br />or omission). <br />8. Maintenance and Support. For solong noyou timely pay your 5aa3Fees according tothe invoicing <br />and Payment Policy, then in addition to the terms set forth in the SLA and the Support Call Process, <br />we will: <br />8.1 perform our maintenance and support obligations Knaprofessional, good, and workmanlike <br />manner, consistent with industry standards, to resolve Defects in the Tyler Software (limited to <br />the then -current version and the immediately prior vers|on); <br />8.2 provide telephone support during our established support hours; <br />8.3 maintain personnel that are sufficiently trained to befamiliar with the Tyler Software and Third <br />Party Software, if any, in order to provide maintenance and support services; <br />8.4 make available to you all major and minor releases to the Tyler Software (including updates and <br />enhancements) that we make generally avaiilable without additional charge to customers who <br />