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personnel,, facilities, aindequipmemtasmaybereasonabk/mecessan/fmrumtoprovideimpksmmentat|on <br />/ services, subjenttma,nyneasuoab|esecudtyprotocoUso,othervvrittenpo|ideaprovidedtouoas,cfthe <br />Effective D�ate,and thereafter osmutually agreed tobyyou and us. You further agree tmprovide a <br />reasonably suitable environment, location, and space for the installation ofthe Tyler Software and any Third <br />Party Products, including, without limitation, sufficient electrical circuits, cables, and other reasona,bly <br />necessary items required for the installation and operation of the Tyler Software and any Third Party <br />Products. <br />7. Client Assistance, You acknowledge that the implementation of the Tyler Software bacooperative process <br />requiring the time and resources ufyour pemonnei You agree touse all reasonable efforts tocooperate <br />with and ass,ist us as may be reasonably required to meet the agreed upon project deadlines and other <br />milestones for implementation. This cooperation includes mtleast working with wotoschedule the <br />implementation -related services outlined hnthis Agreement. VVewill not baliable for failure tomeet any <br />deadlines and milestones when, such failure is due to Force Majeure or to the failure by your personnel to <br />provide such cooperation and assistance (either through action ornmissiom). <br />SECTION D — MAINTENANCE AND SUPPORT <br />This Agreement includes the period of free maintenance and support services identified in the Invoicing and <br />Payment Policy. |fyou have purchased ongoing maintenance and support services, and continue tomake <br />timely payments for them according toour Invoicing and Payment Policy, w/ewill provide you with <br />maintenance and support services for the Tyler Software under the terms ofour standard Maintenance and <br />Support Agreement. <br />if you have opted not to purchase ongoing, maintenance and support services for the Tyler Software, the <br />Maintenance and Support Agreement does not appl�y to you. Instead, you will only receive ongo|ng <br />maintenance and support on the Tyler Software, on a time and materials basis. |naddition, you will: <br />()) receive the lowest priority under our Support Call Process; <br />(i|) be required to purchase new releases of the Tyler Software, including fixes, enhancements and <br />patches; <br />(i|i) be charged our then -current rates for support services, or such other rates that we may <br />consider necessary to account for your lack of ongoing training on the Tyler Software; <br />(iv) be charged for a, minimum of two (2) hours of support services for every support call; and <br />(v) not be granted access to the support website forthe Tyler Software or the Tyler Community <br />Forum. <br />SECTION E —THIRD PARTY PRODUCTS <br />To the extent there are any Third Party Products set forth in the Investment Summary, the following terms and <br />conditions wilt apply: <br />1. Third Party Hardware, We wiN sell, deliver, and install onsite the Third Party Hardware, if you have <br />purchased any, for the price set forth \nthe Investment Smnmmapy. Those amounts are payable in <br />accordance with our Unwo|dogand Payment Po|lcy. <br />2. Third Party Software. Upon payment |mfull ofthe Third Party Software license fees, you will receive a non- <br />transferable license to use the Third Party Software and related documentation for your internal business <br />