Opening of Proposals - Utility Billing System - Tyler Technologies, Inc - Part 2

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� Section 9 WORK PLAN ^Vendor shall provide anarrative wh,ich addresses the Scope of Work and shows an understanding of the City's needs and requirements. This section shall: (1) describe the approach to completing the tasks specified in the Scope of Work; Our Implementation Methodology consists of 6 stages. From contract signing until project/phase closure, our Implementation Team works with your resources for a successful go-flve. Once the contract is signed, we assign a Project Manager who conducts a thorough review of the contract and SOW. The PM wHI coordinate a meeting between all of the Project Managers who will be involved, or the Directors rexponsibIefor each phase, and the sales nep(s).This goal ofthe meeting |stoask questions of each other, determine timelines, and discuss assumptions, and identify anything that needs to be configured in one phase in order to successfully implement a subsequent phase, From here, we initiate the proje,ct/phasing planning that results in the Implementation Management Plan and conduct a Stakeholder presentation to communicate to your project team, stakehoIclers, executive management the project deliverables, schedule, communication plan, etc. Each subsequent work package in the VVBS walks your team through the particulars of each mndu[e; from process improvement opportunities and design testing kotro�niog and production cmtover. Tyler's goal throughout the implementation mfMuris istmeducate your resources sothat they are u*lf-suf0dentusers ofthe software. Tomost efficiently accnmp||shthis goal, Tyler uses a1rain-the- � trainermodeltoiransfer knovv|ed8e. Tyler's project team m/iH provide comprehensive training &nyour Core Team, which includes the Project Manager, Functional Leaders, Power Users and Internal Trainers. Each subject matter is covered in training a minimum of two times throughout the project; the first time focuses on the process steps, while the second time through, the training iomore comprehensive in mature. Sessions for each topic will also cover set-up and configuration for Core Team members, sothat future changes can be easily made. Starting at the early stages in project with a preconfigured database, your Tyler implementation team provides a Fundamental Review on how to use system wfth data, wAs through process/flows, touches on core concepts insystem such that project team will be enabled to make better decisions in the upcoming analysis, system design, and system design validation. After the Fundamentals Review, your team will participate in Current/Future State Analysis sessions to determine desired functionality and process. in addition, we provide tools toaid in training such as user manuals and Ty|er0eLearnino,s. Tyler's training methodology stipulates that End Users betrained on major process groups only after procedural decisions have been made by the Core Team. The goal is to expose the most sophisticated users tothe system first, so system set-up, converted data, and new procedures are thoroughly vetted by the Core Team before being introduced to End Users. During the Core Team trahng phase, 53 � [Byo./&uthBend, IN