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d., 8 SCHEDULING AND ATTENDANCE <br />Tyler prefers aclassroom amdcurdcu|umapprouchfuronaitetrainin8tuensmo*knowledAetramshsr, <br />comprehension, and retention, A successful user trahninE session is �n a classroom environment with <br />a computer for each user (minimum of one computer for every two users, but ideally one per user), a <br />whiteboard, a printer in the room or nearby, and one computer connected to projector. The s�zeof <br />the class depends on the classroom size and the available computers for training, Ideally, a class size <br />should be limited to tweUve (12) users in order to keep the ses5�on controfled and ensure that all <br />users are receiving an appropriate �evel of personalized attention. The specific course topics are <br />discussed and scheduled after analysis, depending on your agency's specific training needs. <br />Attendance to the training is critical during implementafion, By participating in training courses, your <br />emp|oyem*&a|ncMdca|handoomexpeMencevviththesysbem,amd|eerntheTy|urapprmach.Ty�e/s <br />training staff will take attendance during classes, and relay that information back toyour Project <br />Manager for review, This ensures that users get the complete benefit of training and reduces support <br />incidents after Ko-|ive. <br />4.9 RESp[)NS|B|L|T|ES <br />Both teamscollaborate onall aspects oftraining which will bediscussed and documented during the <br />planning stage of the project, The expectation is for Tyler to provide one occurrence of each <br />schedu:led training. You will be responsible for the logistics of the trainihng by completing such, tasks as <br />scheduling resources and ensuring facilities are avaflable. These sessions are to be attencled by your <br />key staff members so that they can then disseminate the information they learn to others in your <br />organization if or when necessary. Tyler knows the value of being prepared for the use of our <br />software in production, so we contribute to an ongoing education effort by recommending functional <br />processes to be presented to specific departments, and share training materials used during our <br />sessions. Our goal is to partnmrvv0 you and lend our expertise and best approaches based on our <br />experiences, hnorder toallow your resources tobesuccessful at go -live. Changes tothese <br />expectabomoare discussed during project planning, and are based upon your specific business <br />environment and resources. <br />41 <br />(JI yv/Sot� 11) Pei u], IN <br />