Opening of Proposals - Utility Billing System - Tyler Technologies, Inc - Part 1

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This stage is considered completed when the primary/key users have reviewed the system configuration toensure that they are |nalignment with the business processes, goals and objectives nfthe project. Stage 4:Finol Testing & Training The Final Testing &Training stage lndesigned tofacilitate maximum, knowledge transfer. Together with the Tyler project manager and implementation consultants, we will develop a cutover plan which will detail the critical items that need to be completed in order to go live, such as: final trainings, interface testing and validation, conversion cutover schedule and timing, User Acceptance Testing (UAJ)and the training schedule toroil-out the system Prior toend-user training, your users will follow detailed test scripts through aUATprocess toensure proper validation of the system is performed. UAT ensures that all data and configuration needs have been met and that the software is ready for day-to-day business processing. This stage concludes with final training for your end users and formal approvalufthe system's readiness to support your business processes prior to moving forward to go -live. Stage 5:Production [utover The vital stage ofProduction Cutuveriscomprised ofproduction and post production support. Bna| data conversion is completed as necessary', All the, prior training and planning now culminates as your organization is seff-sufficient within the new Tyler environment. Now you are operating in the production environment with the support of the Tyler project team. If required or planned ulpon � during the initial stages, post -live education and training isimplemented, � The phase closes with atransition tothe product support team. Stage, 6: PhaselProject Closure The final stage of implementation, Phase/Project Closure, is to bring a formal closure to the project phases, or to the whole Tyler implementation if no additional phases are required. Through a formal project close-out meeting and acceptance from stakeholders, both teams formalize the completion of a successful Tyler implementation. The deliverables, completed through the project close-out meeting may include such topics as lessons learned, a review of accomplishments and final acceptance of the, project work completed. The data conversion process can bethe most time -critical element mfyour project plan. And assuch, Tyler develops crucial steps inour implementation procex tosupport asuccessful data conversions plan, Our resources conduct hundreds of data conversions for our implementation projects every year using a process involving data mapping from our clients' legacy system and programs/scripts written byour conversion programmers, 36 \ 8 (ify (4!)outh Bend, IN / 000�1 f0h Sy�,km