Opening of Proposals - Utility Billing System - Tyler Technologies, Inc - Part 1

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Jtaoe2: Initiate &Flan This stage ofthe implementation proceocmmmencesomceacontrac1hasbeensigned.Thepnojec starts with the implementation team comprised of your executive sponsor, project leader and the Tyler project manager, who work together to define project expectations and establish a baseline project plan and schedule, During the Initiation stage, the Tyler team leads discussions with you to begin system infrastructure planning, outline goals and timelines, and finalize processes for the implementation ofall products imthe scope ofthe project. &xpart ofthe Planning step of this stage, project stakeholders within your orgmnization are identified. These stakeholders monitor the overall project and are essential to a successful implementation, They ensure that the project is aligned with your larger goals. This group, in conjunction with Tyler's project manager, is responsible for monitoring the project and providing formal acceptance of each stage, Once stakeholders are determined, functional leaders are chosen for the project to provide expertise on your business processes, Implementation Management Planis are provided to all, which outline the management ufscope, schedule, VuaUty/ esLmg, resources, communication, upgrades and risk. These plans may beupdated incooperation with the project team. The Planning and Initiation stage concludes with a high-level project schedule Stakeholder Presentation twall nfyour key project stakeholders, Stage 2/Assess fDDefine The Assess and Define stage starts with a fundamental review to provide your project team with a preliminary knowledge transfer of how the system functions, The goal of this stage is to exam�ne and analyze your unique business needs and to translate the findings into a system design plan as an output. Ty|er'scnnsu|tants and your subject matter experts perform a Current/Future State Analysis of your current and required future business processes. The system design plan addresses key business drivers, which ensures that all requirements for a successful implementation are presented and accepted. Additional outputs of this stage consist of a plan addressing and identifying data conversions, standard data exchanges to third party systems, and formis and reports. The Assess and Define stage concludes with a formal acceptance of the defined deliverables and project outcomes. Stage 3:Build 60W78dote ARerthexystemishui|t,yourintmrnu|teamwi||vvorkw|ihtMeTy|ertoam<oesLabl|shandvaKidate the system configuration and complete due diligence for systems readiness during the Build & Validate stage. Your project staff validate the system design, converted data, standard third party data exchanges, forms and reports. Astrategic component ofthis stage ensures the key individuals are trained and enabled for self-sufficient system operations. Once trained, validation and testing procedures commewce|nan|temUvefashion for data conversions, third party data exchanges, employee and citizen -facing forms, and key stakeholder reports. 35 City (,q Soulh fh!nd, IN