Opening of Proposals - Utility Billing System - Systems & Software, Inc. - Part 1

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�� . . �� N��U�U�� . " ~="" """ "�� The success of an onQummta implementation relies heavily on the skills of your project team and end users. We employ a phased -training approach, developing the skills of your user groups throughout the implementation and providing immediate opportunity to apply newly developed skills, This approach ensures each user group is prepared to successfully perform their job functions at the appropriate time. Our training program is based on the industry accepted ADD|E training cycle. This five -phased instructional approach places a core focus on the learner — in your case the user — and is broken into the Analysis - -`` Amoso and Ank0yeo Mwfe~` Evaluate Design Evolvallo _ Analys,is Phase The purpose of the Analysis phase is to define the training needs for the Client, identify the user groups participating in the training, and define the objectives for each training program, along with the materials that support those programs, These definitions and objectives are identified in a Training Plan, developed byS&S. The complete Training Plan defines: � Training requirements for each Client user group ° Method of training delivery (instructor delivered, distance learning WebEx) w Curriculum and reference materials required to support the training programs ° Classroom requirements and logistics necessary tosupport the training program We deliver User/Training hHohix template, which your team would populate with all enQuesta users by job function according to the maximum number ofusers defined inthe final contract. S&5works with South Bend to confirm that course requirements are identified for each individual based on, their job function. This matrix is used throughout the training cycle to define and update the training mnhodu1m. and *m|idsde that each individual is enrolled in the training necessary to successfully perform their job function at Go -Live, 37