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��A1l,`V'1r' H,4E41GY �1,Vf%1"EF1 <br />& Smart [usto erMubiie(SC�MI)'Customer SOf Service Portal <br />The functional scope ufthe 'Customer Self-Service'component will include the following SCMIlmodules. <br />These modules will be integrated with the existing and other systems. <br />The 'My Account' module allows the utility customer to manage their <br />profile, communication preferences, and contact information inthe web <br />1. portal and the mobile app. <br />My Account <br />o Provides self-service account review <br />o Ability toopt-in and opt -out wfelectronic billing <br />o Opt for marketing preferences to receive City messages around <br />incentive programs, rebates, newoUottom/bmchuos'etc <br />The BiUhngModule helps customers tomanage the complete billing <br />payment process, |talso provides information enabling customer toview <br />2. their current bill, historical bill and past payment details, Customer can <br />Billing also access their detailed bill in PDF view. <br />o Set upone-time and recurring payments <br />» Add, update, ordelete bank account information <br />o Ability tupay via credit card, wrACU. <br />o AbNityvoenroll orun*nroUfrom automatic payment debiting, either <br />bYcredit card o/bank account, <br />o Request a payment extensions and payment plans, based on <br />eligibility rules. <br />• Modify existing payment options, such aschanging mcredit card <br />• Provides information related to current balances, payment history, <br />billable water usage, due dates, past due amounts, and shut off date, <br />when applicable. <br />The Notification module provides the customer single view for all <br />notific <br />ations the ut|�y including high bill, payment, service, and <br />3. �/-- usage alerts. <br />Notification <br />u Customer Alerts new bi|K alerts, dunning, payment post due' <br />au«opaymenteupiry, high bill, planned or unplanned outage, service <br />restoration, etc. <br />» Communication through various channels like |VF\emei|'S&4S,web, <br />etc <br />Provides customer the ability msubmit service requests, including "nove- <br />in, move -out, service connection, disconnection, service transfer etc <br />Customers can schedule the date and time for the service requests tohe <br />4' Service executed. <br />o <br />lig <br />