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SEW geographic presence include Nmrth,Amehce Europe, Singapore, Middle East, Australia, Honig Kong, Asia
<br />Pacific etc. SEW has been actively developing innovative, customer -centric solutions that not only help utilities
<br />and energy retailers engage and empower their customers but also help in achieving energy sustainability goals
<br />for their targeted customer groups and geographies. Our award wi�nning integrated suite of smart solutions
<br />leverage technologies like Al (Artificial Intelligence), Machine Learning, Predictive Modeling, Principles of
<br />Gamifioation, and Big Data Analyt|cotoprovide mbext-in~c|ass Customer Self Service solution.
<br />SEW solution will offer out -of -box, configurable, pre-bui� modules and biuilt-in workflows that will meet all
<br />functional & technical reauirements of 'Customer Self Service' component of the City.
<br />Proposed Solution
<br />SEW understands that City of South Bend currently uses 5unGard NzviLine Application as the customer
<br />information system (CIS), providing afull set ofutility billing, cmmmmeraoount management, and payment
<br />processing functions. The City is now seeking a new Utility Billing System that scam|exdyreplaces its existing
<br />system. SEW is bidding for 'Customer Self Service' component of the RFP and will work with your selected
<br />software vendor(s) for other functional areas, under single governance model,
<br />Smart Custorner Mobile,_(5LMO�- Customer Self Service Portal
<br />Toacheve'Customer Self Service' requirements, SEW isproposing our award -winning Customer Engagement
<br />solution, Smart Customer Mobile (SCMm)web & mobile portal. Our
<br />proposed solution |uapre-built and proven, platform that has been
<br />successfully deployed at several utilities and reqm�res minimal
<br />development and integration effort to reduce time -to -value and
<br />the implementation risk for the City. Our team includes seasoned
<br />utility professionals who have delivered on the same set of
<br />requirements atother utik/iwscomparable tothis project,
<br />The proposed JCMm solution will enable your customers to
<br />leverage varied rea1-timeonline payment options, complete view nf
<br />6h|km8 components, provide users with real-time account status information, allow allowthcm tuview billing history, receive billing notifications nralerts via |VR, a'nnaN,SK4S, push
<br />notifications etc, execute one time and recurring payments' full and partial payments through payment
<br />channels like credit cards (MiasterCard/ Visa/ Discover), debit card, ACH, IVR etc, opt -in and opt -out of electronic
<br />billing, request service including service connections, transfers, and disconnections, request payment extensions
<br />etc.
<br />The foundation of SCM11 platform is to strengthen communication between the Utflity and its customers and
<br />deliver all possible self-help options tmcustomers for faster rem|m*io�nincluding viewing their online bill, making
<br />online payments, manage their accounts, etc SCMm, web and mm6||e portal is o device agnostic solution
<br />(accessible via Desktop` Laptop, Smartphones, Tablet) that is designed keeping in mind varied educational &
<br />professional background ofend customers and internal utility staff and offer easy tnuse interface, w�thself-
<br />explanatory fieKd labels, terminologies usedk which require minimal steps for users to navigate within the
<br />modules and provides the most intuitive user experience. Our solution wili adhere to all branding guidelines of
<br />City. SCMO web application is accessible via most modern web browsers like IE, Mozilla, Safari, Firefox, Opera,,
<br />Gmogl'e Chrome and! Microsoft Edge etc, 8CKw* native mobile application supports iOS, Amdrmid endYVhndoms
<br />mobile operating system. Our solution is highly configurable and will incorporate all City defined billing
<br />attributes, Our invoice/bill presentment format is flexible and based on extensibie data format which allows us
<br />tvdynamically configure the line items to march the Utility orregulatory requirements for bill display. Our
<br />platform solution also provides interface to conduct outreach surveys to capture customer baseline attributes
<br />toincrease customer relations, satisfaction and operational efficiency.
<br />Our propose(] solution includes:
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