Opening of Proposals - Utility Billing System - North Star Utilities Solutions - Part 2

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NORTHISTAR- The Service Deliverable Acceptance Process that will be employed is described below. • Submission of Deliverables - The NorthStar Project Manager, or his designee, will prepare a Service Deliverable Acceptance Form and forward with the respective service deliverable to the designated City representative for consideration. • Assessment of Service Deliverables - The City's representative will determine whether the service deliverable meets the defined requirements and whether or not it is complete. • Acceptance / Rejection - After reviewing, the City's representative will either accept the service deliverable (by signing and dating the Service Deliverable Acceptance Form) or will provide a written, reason for rejecting it and will return the Service Deliverable Acceptance Form to the.NorthStar Project Manager. • Correction of Service Deliverables — NorthStar will correct in -scope items identified with the service deliverable. NorthStar will submit a schedule for making changes to the service deliverable within two business days of receiving a rejected Service Deliverable Acceptance Form. Once NorthStar corrects all previously identified in -scope issues, the service deliverable will be deemed accepted and signed off by both parties. • Monitoring and Reporting -.The NorthStar Project Manager will track service deliverable acceptance. Updates on service deliverable acceptance will be included in the status report and discussed in the status meeting. Service deliverable acceptance issues that cannot be resolved will be escalated. FINANCIAL/CONTRACT MANAGEMENT At NorthStar the Project Manager is involved in the financial aspects of the project right from the start - at SOW development. This ensures that the Project Manager is completely aware of all the project deliverables and any.contractual obligations. At the end of the project, the Project Manager will review the deliverables of the SOW with the customer to ensure that all obligations have been met. Most of the NorthStar projects are of fixed price — the Project Manager works to maintain the scope, effort and timeline within the budgeted hours and cost. The Project Manager will work with the customer to ensure the Acceptance Criteria for a deliverable has been approved before an invoice is issued and will follow up on any invoicing questions or concerns for the customer. QUALITY MANAGEMENT NorthStar utilizes a gate and checkpoint system to ensure quality through every phase of the project. By taking the time to review the key deliverables at these critical points in the project lifecycle, the PMs from both parties can ensure they are in agreeance with each other and the direction in which the project is heading. This further ensures the quality of not only the final product, but also all the other aspects of the project that are critical for project success. This includes quality planning, quality training, quality testing, and finally quality delivery. 8.2 Sequential Outline NorthStar Proposal Response —South Bend Indiana