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NORTHISTAR- <br />Financial History - Payments, Billings, and <br />Adjustments <br />Rates <br />Meter and Device Inventory: Installed and Stores <br />Meter Reads and Consumption Histor <br />Service Order Histor <br />Deposits, Autopay <br />Documents and Attachments <br />Total 230 <br />Interactive Voice Response (IVR) — Outbound Dunning <br />Interactive Voice Response (IVR) — Outbound Leak <br />Notification <br />Interactive Voice Response (IVR) — Customer Self - <br />Service <br />Meter Reading <br />Bill Printing <br />Collections Letter <br />Payment File — FirstSource <br />Real -Time Payment Posting <br />Payment File — Metavante <br />Payment File — CheckFree/Fisery <br />Payment File — BillPay/MARS <br />Payment File — PayNearMe <br />ACH Withdrawal — FirstSource <br />Customer Relationship Management — Customer Contact <br />Information and Service Address Outbound <br />Customer Relationship Management — Customer <br />Activities/Interactions and Notes Outbound <br />Customer Relationship Management — Customer <br />Activities/Interactions and Notes Inbound <br />Customer Relationship Management — Service Order <br />Interface <br />Customer Relationship Management — Account <br />Information <br />Elemos Waste Management Software <br />County Property Records <br />Mailing Address Verification <br />Total 448 <br />NorthStar Proposal Response — South Bend Indiana <br />