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NORTHISTAR' <br />- familiarize the customer 4. Conducting User Acceptance • User Acceptance Test Results <br />with their new solution. Testing • Solution Executable <br />5. Preparing for End User Training <br />Deployment <br />(Month 5-6) <br />Objectives: <br />-Work in parallel with legacy <br />solution to ensure customer <br />readiness for live <br />- ensure familiarity with <br />Solution and new processes <br />1. Performing End -User Training <br />2. Start Parallel - perform all regular <br />CIS functions in both NorthStar <br />and legacy software <br />3. Prepare for transition to support <br />4. Work with customer to develop a <br />Go -Live Plan. <br />5. Creation of a Test instance <br />6. Go -Live <br />• End -User Training <br />• Parallel Testing <br />• Test instance set-up <br />• Go -Live <br />Operate 1.. Provide `'day :to day assistance • Go Live Document <br />(Month 6+) with the new NorthStar CIS . Go -Live Review <br />2. Cut-off Legacy software Transition to Support <br />Objectives: 3. Transition the customer to <br />J Documentation <br />Ongoing Support Services <br />- move the solution into a • Lessons Learned <br />4. Close out the project <br />production environment • <br />Customer Satisfaction <br />-transition. project to NS Questionnaire <br />support • Project Close -Out Checklist <br />The key, critical success factors for a successful implementation are: <br />• Strong executive sponsorship and management support of the project mission and project team; <br />• Adequate project staffing for the expected goals and timeline to be met; <br />• Clear roles and responsibilities defined for the project in order to ensure accountability, <br />ownership, and quality; <br />• A committed and well-informed project manager and project team having a thorough <br />understanding of the project mission, goals, and milestones; <br />• A comprehensive project work plan and Project Management plan; <br />• A thorough understanding of known project risks and assumptions throughout the executive <br />committee and project team; and <br />• Strong team cohesion and timely communication. <br />NorthStar Project Management Philosophy <br />The Project Manager will have the overall responsibility for successfully delivering the NorthStar solution. <br />The Project Manager (PM) will have the authority and support to manage the project team in the best <br />NorthStar Proposal Response — South Bend Indiana <br />