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1\LI1% 1 11IhJ IP%1• <br />3. PROPOSED SOLUTION <br />3.1 Software Components <br />Customer Information and I <br />6.4 MR 10.4 <br />Billing System <br />3.2 Current Installations <br />2004 Q2 <br />2017 Q3 <br />NorthStar Utilities Solutions has over 300 customers throughout North America and the Caribbean using the <br />customer information system we are proposing for the City. The following is a breakdown of the utilities we <br />serve by relative size: <br />Utility Size <br />Less than 10,000 customers served = 96 <br />10,000 to 50,000 customers served = 94 <br />Greater than 50,000 customers served = 13 <br />Services Billed <br />Water/sewer only = 59 <br />Electric only = 54 <br />Multi -service = 90 <br />A large portion of our customers are multi -service utilities billing services including water, sewer, electric, <br />gas, and solid waste (trash). We have one customer that bills for 11 different services. One customer bills <br />for campus services that includes electric, water, sewer, gas, distilled water, chilled water, and steam. <br />3.3 Computing Environments <br />Customer Information Software Compatible with both Windows SQL <br />• Windows XP (32 or • Windows 2012 64 <br />64) Bit <br />• Windows 7 (32 or 64) • Wildfly <br />• JRE 8.0 • Java 8 <br />• Microsoft Office 2010 • SQL Server 2014 <br />NorthStar Proposal Response — South Bend Indiana <br />