Opening of Proposals - Utility Billing System - Infor - Part 1

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1358UMorris Road sude41O8 Alpharetta, Gn30$o4 January 1S.2O18 City ofSouth Bend Attn: Linda Martin, Board ofPublic Works, County Building 227VVJefferson B|vd,Ste. 1310 South Bend, Indiana 4O801 Dear Ms, Martin and Review Committee In today'o competitive technology |amdscepm, we appreciate that you have choices when it comes to the software and implementation services that will propel you into the future. On behalf of Infor, thank you for the opportunity to present our team as one of those choices through our response to City of South Bend, Utility Billing System Request for Proposals (RFP). We understand the importance of this initiative, and the impact it will have on your operations and your 43,000 water and wastewater customers, For us, asuccessful project and implementation extends beyond just delivering meaningful software experiences for your users. It also includes helping you achieve your goal of deploying a COTS Utility Billing System and enhancing customer service, increasing revenue, and ultimately leading to improved ne|adomm with your citizens and staff alike. With |nfnr, South Bend gains the ability iotruly integrate its back -office operations, |nfor offers afuU suite of governmental solutions like Finance, Operational Assets, Permitting and more, And, core tothese, the |nfor solution isempowered byamEnterprise Bus called ION that will enable South Bend to integrate not just Infor solutions, but other enterprise solutions currently deployed at the City oreven the County. We recognize that the City of South Bend and your operations are like no other — in size, scope, and challenges. Infor is committed to a long-term partnership with City that extends beyond the back office, Together, with the City.vxevxNUbeonehmamwithonegoa|—totmsnsforrnyoor operations through the successful rollout, adoption and ongoing support of your Infor solution, We are proposing our Infor Public Sector (IPS) Utility Billing suite, version 11. VVeonly have one subcontractor included in our bid, GP Strategies Corporation, that will be handling the end user training for this project, They are an official Infor service partner that we partner with on several of our projacdn. Their contact information in on the Subcontractor form in Section 2. We acknowledge receiving all addenda. Your main contact is: Barry Fisk, Senior Account Executive 13SG0Morris Road, Suite 41DO Alpharetta, GA3DOU4-8$A5 phone:847.224.5204 email: barry.fisk@infor.com Sincerely,