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FREE FORM SERVICE ORDER SCHEDULING <br />Each department maintains its own work schedule and controls setup decisions such as length <br />of workday, days of the week and appointment length. Free -form schedules allows service order <br />tasks to be scheduled at any time, with the length of time varying by task. Default completion <br />times can be entered and used to specify how long a task should take, based on the task or the <br />employee level. <br />�By providing a global view of available resources and current assignments, customer service <br />representatives and dispatchers can properly assign resources and redirect technicians to <br />priority jobs. To ensure that employees are not assigned to tasks they are not properly qualified <br />for, or during vacation time, Scheduler integrations with the HR modules. Notifying employees of <br />a change in schedule is convenient with flexible notification, features available through e-mail, <br />pager and text messaging. <br />Department EL'rtflcal depaltment ,, Welcome, User, <br />Unscheduled GWer Scheduled Work <br />. .. . . ...... .. .... .. . . <br />iF+l SORDOD00000401 2 has.wd'jy Browse Ally 5, 2017 Month Week Day <br />[ffl SORGOD000004449 2 Wednesday <br />[fl SOROODO00004450 2 hn <br />liM SOROODOODO02876 2 hrs. all -day <br />{Yam <br />Employee & Crew <br />EPAGR <br />UAGR EMGR <br />ETECHI <br />ETECHIETECHI <br />ETKH2 <br />ETECH2 ETECH2 <br />ELEG TRUCK I <br />El.ft Line T1W I <br />Equipment <br />BArKHOED21 <br />BachoeO21-Case <br />7arn <br />Born <br />9an) <br />9 10" <br />SORD0009000140(PichiCtunpP.t.p <br />12PM <br />1prn <br />2prn <br />3pm <br />X <br />LEAK ADJUSTMENT <br />Leak adjustment calculates the credit memo necessary for an account in the event that a water <br />or sewer line leak is discovered through higher than average consumption. The bill to Ibe <br />adjusted is not voided; a credit is added to the account to adjust for the incorrect bill. As part of <br />this process, only one bill may be identified as the adjusted charge at a time. This may be a <br />historical or open bill. The consumption being credited on the account will be calculated based <br />on user selected meter readings. <br />