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SERVICE ORDERS <br />Cogsdale's Service Order functionality manages of all aspects of work performed for customers. <br />An integral part of any organization's operations, Cogsdale recoginizes the need for service <br />order processes to be easy to maintain, flexible in focus and traceable at the task level to insure <br />work is completed in a timely fashion. Cogsdale Service Orders provide a versatile toolset for <br />entering, editing, scheduling and printing service orders as well as monitoring and reporting on <br />job completion. <br />Increased efficiency — <br />Cogisdale minimizes the <br />amount of information <br />required to process a <br />service order. Users can <br />predefine service requests. <br />Default tasks associated <br />with requests have been <br />included on the service <br />order form. <br />Improved workflow while <br />automating tasks required <br />for maintaining efficient <br />customer service. A <br />technician must finish tasks <br />" « Vwmxoo p 0, -3 e­,, rvv M",—, ,rr,'­ . .0 <br />"MOPIFN"NT V-, •K"", 0 <br />0 0A <br />H U$' vn, I �,,WAAAAJMii <br />I Nra, frYOhdImM <br />I th"AM, 1, <br />IWO � k <br />and 4 !,.,444 Pro, ut :-W-o 9,10-v 5,hoffav"Op 4N 04 �- 0.r M-4 <br />N-049.0. jo vook S"o, 4umrw Np� �— WOO, EM 4. J�,%MP&IJ$00 P"94A, ire Vooffhowim <br />IwOIVIH 11)(0 <br />1, , , " 1,11-1- ...... I <br />sequentially before the <br />service order can be marked as complete. <br />Consistency — Tasks link to other processes such as billing and miscellaneous charges to <br />standardize data and provide consistent reports. <br />Tracking and reporting — Supervisors can track and report on open, service orders. <br />Productivity and resolution statistics can be measured and reported on using SmartList, or <br />exported to SSRS reports and displayed as dashboard metrics on the Business Analyzer tool. <br />• Bill separate charges (including 'no charge) on the same document. <br />• Customize charges on individual service orders <br />• Assign individual tasks to multiple employees to expedite the service order process <br />• Work assignment analysis tools to determine if there are overbooked employees and <br />reassign tasks. <br />• Escalation processes — Items such as overdue service orders will be reported to a <br />supervisor <br />• Auitomatic service order creation in conjunction with actions occurring elsewhere in <br />the system (meter switch or transfer of ownership) <br />24 u F1 a q e 0/101%, <br />