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CUSTOMER MANAGEMENT <br />COGSDALE PROFILE <br />The Cogsdale solution is an integrated, flexible, scalable suite of modules delivering advanced <br />functionality to utilities andl municipalities. Customer -focused and location -specific, Cogsdale <br />integrates the core module for Billing with Service Order Management, Collections, Cashiering, <br />Financial Management, Work Management, People Management, Customer Web Portals and <br />Meter Reading. <br />Every organization has unique system requirements that must be addressed if maximum return <br />on investment is to be realized. Cogsdale offers easy customization features, with no a need for <br />costly source code changes or programmer intervention. The Cogsdale solution is fully enabled <br />with Microsoft with Modifier for Visual Basic, which allows staff members (with proper security <br />rights) to easily change screen functionality. Modifier does this without changing the underlying <br />source code, protecting modifications when system upgrades are appl'iied. <br />UM <br />Customer <br />Relationship Customer <br />7 <br />Portal <br />ell <br />040 <br />.. . ....... . <br />Rl 61S <br />Service Order <br />Management <br />go <br />!ment <br />Credit & Customer <br />Fld <br />Collections Service <br />FIS Data Ar-cess <br />Integration Analysis <br />Inventory "Jg", Customer <br />Management <br />Account <br />Management <br />14 1 1�1 a o e Jelhrlyll� <br />101 <br />