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INTERACTIVE VOICE RESPONSE <br />In today's competitive environment, utility companies strive to maximize operational efficiency to <br />increase profitability and improve customer service. Automating customer service significantly <br />reduces operating costs while increasing customer satisfaction. <br />Utilities, OnCall is designed based on requirements of utility companies. It combines a proven, <br />scalable architecture with a comprehensive feature set that delivers immediate and <br />recognizable benefits. Utilities OnCalll offers balance inquiries for electricity, water and other <br />utility services; multiple meter reads are supported as well as multi -type consumption inquiries <br />and usage history. <br />("IihticCall <br />VO(ANTAS <br />