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A1.27 Question: What company is the current Dynamics CRMpartner for the city of South <br />Bend? <br />Answer: SADA Systems <br />A1.28 Question: Just to follow asp, could we get more information on what is needed for the <br />Elemos integration? <br />Answer: Our current CIS informs ELEMOS of all the active locations, customers, and <br />solid waste service types. Information from ELEMOS to CIS is not currently being <br />considered. API calls are the preferred method of interface/integration, but other <br />methods will also be considered as long as the full technical details are disclosed. The <br />ELEMOS Integration Developer's Guide has been included as part of this addendum as <br />additional supplemental background information. <br />A1.29 Question: You are currently on SunGard. Why are looking for a replacement to this <br />system? Need for more fasnctionality or end of life ofproduct etc? <br />Answer: The City's existing Utility Billing utilizes Naviline which is now a Superion <br />product, has reached the end of a useful life for the city as our needs have changed <br />necessitating we look for a more current solution with higher functionality, better access <br />to data, use of mobile computing, more capable of interfacing with our other technology <br />solutions throughout the city, and reduction on the use of paper -based business <br />processes. <br />Al .30 Question: Project Timeline — is there a projected date that you are looking to be live <br />by? And is there anything that might be driving the go -live date as in a rate change, city <br />ordinance change etc? <br />Answer: There is not a specific go live date being dictated for the completion of this <br />project. Vendor should include a preliminary implementation schedule as part of their <br />technical approach as requested in the RFP. The city expects that the vendor selected <br />will have a very strong defined implementation project methodology complete with a <br />detailed timeline, resource allocations, project milestones and project risks all clearly <br />defined that the entire team will manage to for a successful, on time, project <br />implementation. <br />A1.31 The following is a correction to the addenda acknowledgement process described in the <br />RFP. <br />REMOVE the following from Proposal Form E — Page 9 or 9: <br />From time to time, the City may issue one or more addenda to this RFP. Below, please <br />indicate all Addenda to this RFP received by your firm, and the date said Addenda <br />was/were received. <br />Page 6 of 7 <br />