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Verification of Steps Taken, as described in Level One. The contacts trust be documented in the <br />Contractor's case notes, and must detail who, what, when, and how the Contractor made contact <br />with either the client or the client's lender, as well as the results of any successful contact. If the <br />Contractor is unsuccessful in its attempts to contact the client, the Contractor must mail written <br />notification to the clients informing therm that they have 30 calendar days from the date of <br />notification to contact the Contractor to complete follow-up. If the client does not respond within <br />the 30-days timeframe, the Contractor may close the client file. <br />Level Three Counseling Exit Interview . To qualify for a Level Three payment ($100.00), the <br />Contractor must conduct an exit interview with the client, at least 180 days after the Level One <br />Intake date. The exit interview must document the final client outcome in a manner prescribed by <br />IHCDA. If the Contractor did not complete Level Two Counseling of the client, the Contractor is <br />not eligible for Level Three payment. <br />Maximum_Payout: <br />The Contractor is eligible to receive a maximum per -client payout of $450.00 (the sum of Level <br />One, Level Two, and Level Three). <br />Termination of Counseling <br />The Contractor must document every termination of counseling. Termination occurs or may occur <br />under any of the following conditions: <br />1. Counselor has made three attempts to contact the client, issued an "Unable to Reach" letter, <br />and has not heard back from the client within 31 days of the date the letter was issued; <br />2. Client meets his or her housing needs or resolves the housing problem; <br />3. Counselor determines that further counseling will not meet the client's housing needs or <br />resolve the client's housing problem; <br />4. Client terminates the counseling without resolving the housing problem; <br />5. Client does not follow the agreed -upon counseling and Action Plan; or <br />6. Client repeatedly fails to appear for counseling appointments. <br />[00029857-1) <br />[REMAINDER OF PAGE INTENTIONALLY LEFT BLANIq <br />Page 24 of 29 <br />