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move. We were able to transition South Bend Police and Fire, at the County Police and Fire, and <br /> Mishawaka Police and Fire all from their old legacy CAD systems and into one (1)platform. <br /> That was a big change not only for the 911 Center but for those departments as well. We had a <br /> lot of support from the South Bend IT Department and they played a critical role in this rollout. I <br /> want to thank them for that assistance. We also brought in all the agencies to get on the same <br /> page. We are currently fully staffed for the first time at sixty-four(64)people. Of those sixty- <br /> four(64)people, there are nine (9)people that are in various phases of training. We have about <br /> four(4) different groups of training right now. Most will be trained in about three (3)to four(4) <br /> weeks. We've turned on all of our technology with the exception of the radio upgrade. That is a <br /> very lengthy process. We combined not only the 911 Center but we put everyone on a single <br /> radio platform, with the exception of Mishawaka. We are waiting for all their tower buildings to <br /> be finalized. We're expecting to have everyone on that radio platform by October. At that point, <br /> we will have the largest radio system in the State. It should be a very reliable radio system. We <br /> are also in the process of building a new tower and modifying the two (2) in Mishawaka. That <br /> was a very lengthy process because we had to secure land from INDOT. We will own the tower <br /> and have leasing options for the tower. The tower is located at the new 931 bypass and the State <br /> Road Four(4) exit. <br /> Mr. Croymans continued, The other open products we still have going on is LOQUTION, which <br /> is our Fire Learning System. That is a very nice system to have. It will allow the call-taker to <br /> enter in an address and it will electronically notify the fire departments of the call, tone them out, <br /> and depending on the technology of the station, it could turn the lights on, open the garage doors <br /> and execute other steps that make it faster to respond. We will be putting a tower on top of one <br /> (1) of the buildings at Notre Dame which will increase our coverage and give us good coverage <br /> for football games. Our staffing levels is another area we are focusing on. As I said earlier, for <br /> the first time we are fully staffed. Once everyone is trained in the basics, it'll be important to <br /> look at cross-training. Obviously we have dispatchers that are trained at certain levels, for certain <br /> agencies and in certain disciplines. We haven't fully reached full efficiency. I expect that to be a <br /> continually ongoing process. Part of the staffing analysis we did, which you have copies of, came <br /> in at a much higher level than anticipated. The Executive Board prioritized the technology side <br /> of things. Once we have the new CAD system turned on, within thirty (30) days we will have <br /> good statistical information on how call processing is going. The Board first wanted to see what <br /> efficiencies could be gained by new technology before we address the staffing level numbers. By <br /> July 27th we will have had one (1) month worth of data. <br /> Mr. Croymans went on, In the past, our GIS was used more for informational purposes. We <br /> would have a stand-alone computer of the mapping we use as a reference. With the new CAD <br /> system, it's actually an Ezery-based CAD system so it requires a proper GIS. If GIS is not <br /> proper, it would not recommend the proper police and fire cars. That is still the struggle of going <br /> to the new CAD system. It's always anticipated whenever a new system is turned on to have a <br /> learning curve. With the GIS, we are still seeing a number of errors. The positive side of the GIS <br /> is the City of South Bend has resources that are GIS knowledgeable and they've given a lot of <br /> those resources to the County to make those address corrections. Before we started this project, <br /> in the initial run we had about 344,000 errors in GIS. That was everything from address point <br /> failure to overlapping addresses. The last I heard, it has been brought down to only 6,000 errors. <br /> 2 <br />