Professional Services Agreement - EmNet LLC - City's Smart Sewers Agreement Renewal

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SCHEDULE A SERVICES AND FEES Section 1. Monthly Service. EmNet shall perform the routine maintenance and/or repair services listed below on the EmNet System for monitoring locations listed in Attachment "A", entitled "Monitoring Location Schedule," attached hereto and by this reference incorporated as part of this Schedule A. The services shall include provisions for the virtual website, and physical site to maintain the System (including dashboard, website access, Hosting Services, connection fees and all labor for parts, and field equipment). (a) Hosted Services. EmNet shall maintain a database containing all the data collected by the monitors for the past three (3) years. EmNet will give the Customer access to the data through two (2) methods: a web site portal and a database account. EmNet shall maintain the user dashboard in its current state. If changes to the dashboard are requested by Customer, such changes would be an Excluded Service. (b) Routine Telemetry Equipment Repair and Maintenance Services: EmNet on a scheduled monthly basis will perform repair and maintenance services necessary to keep the telemetry equipment operating in accordance with manufacturer's design specifications. These services will be performed as required both in the field and from EmNet. Work will be completed during normal EmNet business hours. The specific services to be provided by EmNet include: (i) General telemetry equipment maintenance including battery replacement (EmNet will replace batteries when batteries' voltages are 'critical' on the diagnostic evaluation). (ii) Repair of electronic failure internal to the telemetry equipment; (iii) Repair of communication link failure internal to the telemetry equipment; and (iv) Repair or replacement of telemetry related circuit boards, internal electronics, connectors, wiring, chasquis, manhole cover, and miscellaneous items as required. EmNet shall maintain client related WE13forms which documents all EmNet maintenance and diagnostics performed. System Specifications: EmNet will monitor the telemetry system -wide uptime daily. EmNet shall take action to address problems concerning control valve locations in no more than three (3) working days from the date that EmNet receives notice of the underlying issue. For all other monitoring locations, EmNet shall take action to address problems in no more than five (5) working days from the date that EmNet receives notice of the underlying issue. »»>EmNet shall exclude from the uptime calculation defined in Section I, monitoring locations under maintenance and repair due to no fault of EmNet (e.g. loss of power, node removed for Customer activities/construction, and third -party maintenance). Liquidated damages will be linked to EmNet uptime performance per monitoring location per year. EmNet will achieve 95% telemetry uptime for critical monitoring locations. Critical monitoring locations are defined as outfall, model and interceptor nodes. All other nodes are non -critical. EmNet will achieve 85% telemetry uptime for non -critical monitoring locations. A monthly report with the invoice will be 21