Opening of Proposals - MPAC Water Softener System - Watcon Industrial Water Treatment

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WATCON BACKGROUND Watcon, Inc. is a privately held, midwestern regional water treatment and consulting firm. We have been in continuous operation since 1938, and are led by second generation owners George and Tom Resnik, both Chemical Engineers from Purdue University. Watcon clients include Honda of America, Alcoa Howmet, Chassix, Michigan Milk Producers Association, and Suzuki Garphyttan, as well as major school systems, manufacturers and hospitals located throughout the Midwestern United States. Watcon is a member of the American Water Treatment Association, and has a fully accredited analytical laboratory on site at our integrated manufacturing facility in South Bend, Indiana. Watcon has provided clients with necessary documentation for liability insurance and performance bonding through our partner Holland Insurance. Why are Watcon's Clients Successful? • Watcon's clients treat us as their advisor and implementer. They allow us the privilege of taking ownership of their system's performance, from assessment through implementation to reporting on critical success parameters. • Watcon participates actively in the management of client environmental risks; identifying hazards, evaluating risks imposed by them, and implementing solutions. • Watcon promptly communicates issues that may impact performance; investigating to root cause and implementing (with client approval and cooperation) all necessary corrective actions. What Does Successful the Watcon/Client Relationship Look Like? • Watcon evaluates/assesses the client's systems. • Watcon ascertains the value the client places on their systems. • Watcon recommends the cost effective program our client should invest in. • Watcon establishes and implements the management protocol consistent with reaching these mutual goals. • Watcon operates with "feet on the ground". We keep our eyes on our client's equipment first hand through normalized cyclical testing. We do not depend on remote reporting mechanisms to tell us what MAY BE going on at our client's shop. We make it our business to know first hand. • Watcon is relentless in building the personal relationships with client facility staff necessary to complete success. We do not accept that a personal relationship between the parties is not critical to success. Problem solving, tactical and strategic planning require the closest possible rapport between client and supplier. • Watcon is committed to satisfying our client's wants but is equally passionate about providing our client what he needs. We are in a unique position to make these recommendations.