Laserfiche WebLink
City of South Bend Dynamics 365 Discovery and Design Project <br />processes, features and/or operational needs are also a requirement in order for City of South Bend to <br />determine the success of the partnership. <br />Some of the prerequisites are: <br />A signed Master Professional Services Agreement <br />Understanding of the responsibilities surrounding both SADA and City of South Bend <br />An internal commitment of City of South Bend's resources, equivalent to SADA's own resource <br />outlay, devoted entirely to project success <br />Designating SADA as the DPOR <br />Specific prerequisites — such as environment needs, test accounts, network access — for testing are <br />detailed further, herein. <br />� �: • � is '� !? <br />Before SADA can scope the effort required to upgrade the environment, enhance the existing <br />configuration and deploy the changes, a thorough audit and assessment of the environment, system, and <br />custom components must take place. Once this is completed, SADA will be able to effectively advise as to <br />the upgrade effort, recommended approach, and develop a plan for deployment. <br />As such, SADA recommend a program of work that focuses on the following phases. <br />DISCOVER / AUDIT <br />Understand the current CRM <br />Online environment, <br />including original <br />implementation / <br />background, configuration, <br />installed solutions, and <br />integration points. Identify <br />custom components. <br />ASSESS / DESIGN <br />Assess custom components <br />to see if they are supported. <br />Determine approach for <br />unsupported customizations <br />(rebuild vs. refactor). Scope <br />upgrade efforts. <br />Pzagc 14 <br />Confidential and Proprietary Information of SADA Systems, Inc. <br />