Department of Administration and Finance 2016 Annual Report

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Department of Administration & Finance 2016 Annual Report o Excellent Customer Service • High Customer Satisfaction • Exceptional Customer Value • High Degree of Usable Data o Maintain quick turnaround times regarding departmental requests, APRA requests and purchase order changes. o Move more safety training and reporting to city's webpage for easier employee access. Reliable Compliance with Regulations and Well-Managed Risk • Prepare a consolidated Internal Controls guide for all City employees who handle cash and checks. • Reduction of Workers Compensation costs and incidents in 2017 as compared to 2016. • Shift the Safety Culture to achieve lower numbers of incidents and costs through supervisor safety training to focus on changes with our current culture. • Update programs to support a safer culture and a centralized program for business contingency plan. Effective, Responsive Leadership and Communication • The Purchasing Manager continues to participate in the Board of Public Works and the Park and Recreation Board's contract review processes to achieve an efficient procurement system while complying with South Bend Policy and Indiana Code. • Continue in leadership roles in the Indiana Municipal Finance Officers Association to enhance the overall knowledge and understanding of local governmental finance. • Continued outreach to area accounting students at local universities, including Indiana University South Bend and the University of Notre Dame, encouraging students to consider a career in public finance and with the City of South Bend. 8