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Software Cost and Subscription Period <br />The online Priority based budgeting tools are a subscription platform with one-time set <br />up fee. Please see Appendix Afor the End User License Agreement. <br />Set-up Fee: NA. South Bend is set-up in the online tools <br />Subscription Renewal: $20,000 Due at start of renewal. <br />Subscription Period: Annual running June 1 to May 31. <br />Annual Renewal Terms: Annual renewal rate of 20,000 will be set for 3 years. Each <br />year an invoice will be sent May 1st, due June 1st for continued access to the Online <br />Priority Based Budgeting tools. Either party may terminate this agreement, at any time, <br />with a minimum of a written 30-day notice (with the ability to re -subscribe again at any <br />time, subject to the current subscription rates at that time). <br />Included Software Support <br />Support: Customer support is provided through email at helpdesk@resourcex.net as <br />well as via scheduled webinars conducted over webex, or other such service provider. <br />Service Line Agreement: Our commitment is to respond to your questions within 48 <br />business hours, and/or provide a resolution plan and schedule for any requests that <br />can't be handled immediately. <br />Support Hours: <br />a. Set-up: A maximum of 36 hours of support is included with the set-up fee <br />b. Renewal: A maximum of 24 hours of support is included in the renewal fee. <br />4 <br />