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Page 4 <br /> a. Completed update of Utility billing rules and regulations to provide greater <br /> transparency amd equity in interactions, posted online and in customer <br /> service office so it is available to the community <br /> b. Implemented hardship assistance option to give customers the ability to avoid <br /> service disconnection through a 3-month payment plan <br /> c. Director of Water Quality position was created in 2016 - a greater focus on <br /> drinking water quality and compliance <br /> d. 100%compliance with drinking water standards <br /> e. Implemented WateTrax,a water quality database for utilities that allows <br /> efficient storage and recall of water quality data <br /> 5. Sustainability office facilitated the passing of the Cleaner Energy Resolution which <br /> received unanimous bipartisan support. <br /> a. Bikeshare planning is ongoing with DCI, MACOG and other organizations. <br /> b. Designed first LEED building- Fire Station #4 (2017 construction) <br /> c. Century Center energy savings performance contract guarantees$7.31M in <br /> savings over 15 years <br /> d. $4.86M of projects completed, using unique low-cost financing vehicle <br /> (Qualified Energy Conservation Bond) <br /> e. Utility rebates of$69,773 were used to improve recycling,further decreasing <br /> 0&M costs. <br /> f. Included City's 1st City solar PV installation, paid in part by Solar Uniting <br /> Neighbors grant <br /> g. Century Center awarded MACOG's 2016 Partners for Clean Air Award <br /> a. Hydropower Partnership <br /> i. Hydro partnership with University of Notre Dame resolves FERC non- <br /> compliance on 30-year issue. <br /> ii. Brings$1M investment to modernize Seitz Park <br /> iii. Brings 2.25 MW of cutting-edge renewable energy technology, <br /> generating 15,734,800 kWh annually. <br /> iv. Reduces GHGs by 11,058 MT annually,the equivalent of 1,168 homes <br /> per year or removing 2,336 passenger cars from the road. <br /> 227 W.JEFFERSON BLVD.SOUTH BEND, IN 46601 1 P: 574-235-9251 1 FAX: 574-235-9171 1 SOUTHBENDIN.GOV <br />