Department of Innovation and Technology 2016 Annual Report

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youTx ee 04 ~° CITY OF SOUTH BEND INNOVATION AND TECHNOLOGY • Consolidation of 2 offsite Drobo (large data storage units), one at Streets department and one at Engineering to a cloud storage solution for more security, ease of access and increase of data transfer • Moved Morris from a single point of failure external hard drives to cloud storage solution • Migrated from an unreliable/slow backup solution to a new solution which we are now backing up 3x times more data and backup jobs are now finishing within minutes versus hours if not days • Enabling of Shadow Copy (quick file restoration) for all home and share drive locations • Setup daily back up of our critical Cisco network switches, routers and ASA firewalls • Migrated network infrastructure to data centric environment that improves reliability and continuity • Upgraded network infrastructure to enable 10 Gb backbone across the core network (IT Strategic Planning) • COSB main network hub is now in off-site data center(Data Reality)that is more redundant but not limited to telecommunications, backup power supplies, network communications connections, environmental controls (e.g., air conditioning, fire suppression) and various security devices • Reduction of city wide fiber use from 48 to 26 strands • Moved many COSB locations on Metronet into rings to improve redundancy/failover • Reducing many single point of failures • Addition of Sophos (anti-virus& malware prevention software) to all critical servers • Deployed free Wi-Fi network in Charles Black and Dr. Martin Luther King Jr. Recreation centers using state-of-the-art wireless access points, providing reliable internet access for study work and recreation for many users • Assisted in the deployment of free Wi-Fi downtown as part of a public-private partnership. • Assisted in the many deployments/migrations such as COSB website, Selectron IVR, SunGard Naviline, PSAP,Tier 1 Help Desk, Kronos, CRM f/311 and others • Renewed our COSB Cisco SMARTNet contracts for three years • Moved from many partners with various end dates to one Cisco partner with a co- terminus end date • Total saving$89,398 • Reduced spending dramatically by using QPA and being less dependent with vendors, consultants, maintenance/support/subscription contracts and others.Went with longer term on several maintenance/support/subscription contracts we need to save money over the long haul • Contracted three Risk Assessments, and started remediation: • IT RISK by ENS • RISC by NSI • AD Risk by MI