Department of Innovation and Technology 2016 Annual Report

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�utr a CITY OF SOUTH BEND INNOVATION AND TECHNOLOGY • Standardized procurement of solutions: established refresh cycles for infrastructure and services and negotiated agreements to reflect refresh cycles saving over$245,418 per year. (IT Strategic Plan) • Leveraged *-as-a-Service to help position the City for a "cloud-first" strategy, using operating funds instead of capital expenditures to guarantee regular hardware refresh and security enhancements. Hybrid management (City's VM server environment) and fully hosted (Selectron IVR for utility payments) models have been applied, depending on need. • Leveraged quantity purchasing agreements (QPAs) where multiple governmental entities jointly negotiate pricing from vendors. Examples of savings include over$52,000 annually for Microsoft Office 365, as well as savings in leasing 150 computers and laptops from HP • Led the migration of SunGard Naviline, the City's Enterprise Resource Management (ERP) system from on-site, to be hosted in the cloud. The new pricing covers hosting, hardware usage, service delivery and licensing for less cost than the previous on premise licensing.The new hosting agreement avoids $100,000 capital expense for replacing mainframe hardware, while allowing the City to cancel services mid-contract as new solutions replace legacy ERP functions. • CTO created project management methodology for the PSAP consolidation, enabling collaboration between multiple stakeholders and achieving key milestones—collocation, preparation of South Bend public safety two-way radios. • Business Analyst provided analytical support for the PSAP • Applications provided support in GIS work to enable migration to new system Infrastructure Summary The Infrastructure Division oversees planning and maintaining all technology infrastructure including all servers, network devices, wireless network devices, and security; ensuring availability, capacity, and continuity.The Infrastructure Division is comprised of a Director, a Manager, and a Specialist. Accomplishments • Michael Sniadecki was hired as Director of Infrastructure to run and oversee Infrastructure team and environment • Successfully migrated all VMware and physical servers from CCB server room to cloud environments &data center that are more reliable and less expensive to operate, where capacity can be scaled to fit our needs with short notice 0 90% reduction of our onsite server room footprint resulting in an increase of personnel space o COSB, including SBPD and WWTP, has roughly 110 servers • Upgrade of all Microsoft 2003 servers to a minimum of Microsoft 2008 server edition • Worked with Application team to build a one central SQL server. Migrated various SQL servers into this new SQL server. • The reconfiguration and optimization of Laserfiche to a new, updated server, with a separate centralize storage, application and SQL servers for with added security and functionality • Migrated all COSB data from an aging&slow SAN/HW solution into cloud storage that is more reliable, faster and scalable