Software License and Services Agreement; ELEMOS Software - AMCS Group, Inc.

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RAMCS Prepared for: The City of South Bend, IN aesa,,ce Tech,)!af, Configuration of optimization support Test planning using the imported data is carried out by using the AMCS predefined optimization configuration. Following the review of KPI and route quality estimations, the predefined planning parameters will be adjusted, and further optimization is carried out and evaluated. The process of adjusting the parameters may be repeated several times until a preferred optimization configuration is eventually saved in the system for use during daily planning. Training The entire implementation process outlined above will be undertaken in close cooperation between The City of South Bend and AMCS, enabling the users to familiarize themselves with the system via a practical, 'real -world", work and training environment. Concluding the implementation, the super -user and the planners will receive additional training focusing on the day-to-day use of Route Planner, providing good insight into the relevant functionality and expanding the potential uses and utilization of the system. Support On completion of the training, the project will enter the second stage and move into the optimization of the next waste service. At this time, The City of South Bend will receive continual feedback and practical support which will further improve The City's use of AMCS Route Planner. An estimate of the expected support need is detailed within the pricing section of this proposal. License Structure The AMCS Route Planner licenses include annual recurring licenses for the actual system software, for upgrade licenses and for the built-in third -party software and data. The annual vehicle licenses are priced according to the number of vehicles registered for planning in the system and according to which modules are acquired. Included in the annual prices listed below are: • Third -party software MapX from Mapinfo is a GIS tool which is integrated into AMCS Route Planner and used for displaying orders, disposal facilities and routes in maps and for editing the maps and routes. • The third -party database from HERE is a street and address database which is incorporated into AMCS Route Planner and used for geocoding, distance calculation and map generation. • The maintenance license for AMCS Route Planner covers software patches, helpdesk support in connection with software errors, and the right to continual upgrades for newer releases and versions of the system. Any necessary assistance with the actual upgrading is considered as ordinary billable support. Regular support delivered to The City of South Bend which is not covered by the maintenance license is ordinary billable support. © AMCS Page 5 of 9 Proposal #11 Confidential and Proprietary Information V9.2