Opening of Bids - Granular Activated Carbon Re-Activation & Virgin Replacement - Calgon Carbon Corporation

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i � nC rbon KEY FIELD SERVICE, TECHNICAL SUPPORT, AND ACCOUNTS ASSISTANCE QUALIFICATIONS Revision 11/2016 FIELD SERVICES SUPPORT TO CUSTOMER OPERATIONS Calgon Carbon Corporation maintains a Field Services Department responsible for providing carbon, equipment, and other media installation or exchange as well as customer training, operating and start-up assistance to municipal drinking water plants, municipal waste water authorities, and remediation, industrial, and food processing customers across the entire Calgon Carbon products and services offerings. Calgon Carbon's Field Service Representatives and Managers are professionally trained in the installation and operation of equipment used in ground and surface water purification and in vapor phase odor control systems. Other Field Services' responsibilities Include transportation cc -ordination and scheduling, process related performance testing or troubleshooting, equipment Inspection, cost estimation, and field supervision with contractor/vendor selection as the need arises. Through continuous education and training, customer satisfaction and an excellent on -site safety record are achieved. Field Service Managers are available for consultation or assistance 24 hours a day, 7 days a week. Key individuals are: William Henderson, P.E. — Field Services Manager, East Region and Product Manager for Reactivated Products, Industrial and Food Process Business Unit Bill joined Calgon Carbon in 2002. He has held a variety of roles over the time period. He is currently responsible for field activities in the Eastern Region in all the industrial, municipal, food, and remedial markets. In these areas, his department provides support in the installation, start-up, customer training, and trouble -shooting for all the carbon product lines, as well as other product groups. His team also provides support on cost -estimation, transportation, and product development for all market areas. Prior to joining Calgon Carbon, Bill spent 13 years in environmental engineering consulting, investigating remediation sites as well as designing and installing remediation systems. As a Product Manager, Bill is responsible for all industrial and custom food grade reactivated carbons. Bill is a licensed Chemical Engineer in the State of Pennsylvania and holds two Bachelor of Science degrees from Purdue University, one in Chemical Engineering and the other in Chemistry. Mark T. Bailey- Field Services Manager, West Region Mark Bailey joined Calgon Carbon Corporation in 1997 as manager of the West Coast Field Services Department. Mark has over 19 years of experience in environmental management, 12 of which was directly serving the activated carbon industry. He is responsible for equipment and carbon installations, operations training and system maintenance for municipal water treatment and odor control applications, as well as industrial and wastewater applications. Mark also provides estimates to the bid coordination department at CCC Headquarters, and supports the regional sales people in providing customer service to the West Coast. II. TECHNICAL AND PROCESS SUPPORT PERSONNEL Calgon Carbon Corporation maintains an Applications Engineering Department that can be utilized to consult with municipal drinking and waste water customers regarding process or operational concerns on an on -going basis. They have extensive experience with recommending carbon, equipment, and other media used in ground and surface water purification and in vapor phase odor control systems. Application Engineers have primary responsibility for consulting with customers participating in Calgon Carbon's service oriented business element and for assistance to our Sales Department in new and existing applications of carbon technology. This consulting work may or may not be on a per diem or project basis, but is available to all customers of Calgon Carbon Corporation.