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Microlntegration Certification Process <br />Certify Your Technology <br />In order to provide you with a guaranteed cost estimate for your service, we must certify that the technology in your <br />environment meets our minimum requirements. <br />Minimum requirements: <br />• All Servers with Microsoft Windows Operating Systems must be running Windows 2008 Server, Windows 7 or <br />later, and have all of the latest Microsoft service packs and critical updates installed. <br />• All server software must be genuine, licensed and vendor -supported. <br />• The environment must have a currently licensed, up-to-date and vendor -supported server -based antivirus <br />solution protecting all servers, desktops, and notebooks/laptops <br />• The environment must have a currently licensed, vendor -supported server -based backup solution. <br />• All non -Windows devices must be current on all firmware and patches. <br />• The environment must have a currently licensed, vendor -supported firewall between the internal network and the <br />Internet. <br />• Any wireless data traffic in the environment must be secured with a minimum of 128-bit data encryption. <br />• Any appliance based product must have up to date support with the vendor. <br />Remediation of findings <br />The technology certification process will produce a series of findings. Any deficiencies related to the list above will <br />need to be remediated outside the scope of Managed Services contract coverage. (ie- Windows 2003 servers, and <br />Windows XP need to be upgraded, etc) <br />Projects are not included in Managed Services Scope. CoSB will receive Preferred Project Hourly rates <br />The Microlntegration Managed Services Support Contract will include: <br />• Pricing <br />• Listing of Supported Technology <br />• Terms of Service <br />• Service Level Agreements <br />• Service Request Procedures <br />