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Home My WebLink About09-03-2026 IT 2027 Budget Summary FILEDExp_enditure Summary Includes only City-controlled funds and excludes interfund transfers/allocations 2024 2025 Actuals 2026 Adopted Budget 2027 Proposed % change YOY Actuals Budget Information Technology $12,501,553 $14,817,240 $15,005,357 $14,957,021 -0.32% Information Technology $11,298,420 $13,471,672 $13,492,645 $13,454,535 -0.28% Salaries & Wages 2,385,891 2,595,565 2,699,690 2,894,225 7.2% Fringe Benefits 784,626 800,966 1,034,925 976,718 -5.6% Supplies 695,671 1,065,318 473,200 314,000 -33.6% Education & Training 11,055 16,796 40,000 40,000 0.0% Grants & Subsidies 6,908 0.0% Other Services & Charges 269,709 254,960 340,857 258,260 0.0% Professional Services 810;905 1,403,840 845,000 438,000 -48.2% Repairs & Maintenance 5,540,628 6,513,308 7,422,711 7,899,028 6.4% Travel 44,985 38,554 37,100 35,300 -4.9% Capital 0.0% Debt Service Interest & Fees 68,681 47,431 37,840 24,249 -35.9% Debt Service Principal 686,269 728,026 561,322 574,755 2.4% Printing & Advertising 0.0% 311 Call Center $1,203,133 $1,345,568 $1,512,712 $1,502,486 -0.68% Salaries & Wages 812,366 921,040 1,017,585 1,052,888 3.5% Fringe Benefits 351,200 379,265 438,827 396,211 -9.7% Supplies 9,112 20,163 17,000 14,587 -14.2% Education & Training 8,128 6,307 12,000 12,000 0.0% Other Services & Charges 358 2,980 300 4,800 1500.0% Professional Services 1,000 0.0% Repairs & Maintenance 16,023 5,197 100.0% Travel 1,827 5,543 12,000 12,000 0.0% Printing & Advertising 3,119 5,073 15,000 10,000 -33.3% Total 12,501,553 14,817,240 15,005,357 14,957,021 -0.32% Fund No. Fund Name Cash Balance 1/1/2027 2027 Revenues 2027 Expenditures Surplus / Deficit 279 IT/ Innovation / 311 Call Center 4,523,970 15,292,372 13,746,726 1,545,646 ., Cash Balance 12/31/2027 6,069,616 Filed in Clt:>rk '~) 0th.•: ~tr O 2 2026 Bianca Tirado City Clerk, South Bend, IN Personnel Change Requests ~-----"rr,,i 7 -,~ ~•:•1,!JI' "ffi;4¾ c:rrent ~,~sit:n Title ....... ..,,~"!l'-1! " ,;1/!';, .,,,;equested Po~'{;ion Titl~ •.•.•~ , :· '·' ' 1~ Employee Name (if -Ty:e of ReqJ~:t (s~e options above) ll&!!li Ill Rll ~......,____1~~~~1'1~ ·= ·m "ffi ..,,. ...,. ,t/1/ '/ lf'lll/,'.IJltl{_!/11'.lli''I! 11/ r Iii 2026 Salary •• Proposed 2027 Proposed Chahge Percent-Change f~ Notes, ,cw• ... c-Ctt.<W <,l, Fd-pp-Dv-SVb,. I_·~·-"_"_ Subdivis_ion ~, ill fi1 "' ' <1 •-I • " • • I; '" ro '' ro , ,.,. , , >(< "' , •applicable) 'I" Ordinance I! Salary Qrqinarice This change is not intended to alter reporting relationships, or core job duties. Rather, it serves to right-279-07-070-070 311 Call Center NB-FT-Manager-311 Customer Service Customer Service and Success Manager Kyle Shuppert Title change only 69,840 71,253 1,413 2.02% size the position title to better represent the current scope of responsibilities, support organizational consistency, and reinforce the identity of the City of South Bend Customer Service & Success Division. The increase is slightly higher to right size salary to be consistent with the management team. The proposed title change for all Customer Service Liaison I positions is intended to better align 279-07-070-070 311 Call Center NB-FT-311 Customer Service Liaison I NB-FT -Customer Service and Success Liaison I Title change only 53,832 54,910 1,078 2.00% employee titles with the actual scope of work performed and the organizational structure of the City of South Bend Customer Service & Success Division. The proposed title change for both Customer Service Liaison II positions is intended to better align 279-07-070-070 311 Call Center NF-FT -311 Customer Service Liaison II NB-FT -Customer Service and Success Liaison II Title change only 55,620 56,732 1,112 2.00% employee titles with the actual scope of work performed and the organizational structure of the City of South Bend Customer Service & Success Division. This request is budget-neutral from a staffing perspective, as no additional full-time employees are 279-07-070-070 310 Call Center None NB-FT-Customer Service and Success Liaison Ill New Position Title 58,721 58,721 100.00% being added. The proposal simply updates existing positions to reflect the current scope of work and organizational needs. This request seeks approval to reclassify 2 existing Customer Service Liaison I positions to 2 Customer 279-07-070-070 311 Call Center NB-FT-Manager Customer Success -311 Customer Service and Success Manager Lillian Shroyer Title change only 69,856 71,253 1,397 2.00% Service Liaison Ill positions to accurately reflect the scope and complexity of work currently being performed. This proposal does not create any new full-time positions and results only in a title and compensation adjustment for existing staff Since the 2024 reorg, the Customer Service team has assumed significant operational responsibilities 279-07-070-070 311 Call Center NB-FT-Case Manager Customer Service and Success Case Manager Title change only 55,570 56,682 1,112 2.00% beyond traditional call center and customer service functions. The proposed reclassification recognizes the expanded responsibilities performed by this working group and aligns compensation with the higher level of service including reception coverage. 279-07-070-070 311 Call Center NB-FT-City Hall Executive Administrator Executive Assistant Nicole Decker Title change only 65,788 67,104 1,316 2.00% Title to reflect position already in the salary ordinance The City's cybersecurity needs have grown significantly as we have built out our cybersecurity resiliency tools and processes. To date, we have relied on a contracted Cybersecurity Fellow through en Focus to build our cybersecurity program, who has led risk mitigation, incident response planning, 279-07-071-071 nformation Technolog None Cybersecurity Specialist New Position/FTE 68,709 68,709 100.00% and compliance with NIST frameworks. As the needs of this Fellow-driven project have become integral to I& T's business operations, converting this function to a full-time Cybersecurity Specialist ensures continuity, institutional knowledge retention, and dedicated capacity to safeguard city infrastructure Our intended hire, Kane Greer, brings the specialized expertise and experience needed to mature this critical program. As l&Ts portfolio of digital products and custom solutions has expanded, so has the complexity of managing them. Our current Product Manager, Anna Tobongbanua, has demonstrated the leadership, 279-07-071-071 nformation Technoloi None Senior Product Manager - IT New Position/FTE 72,659 72,659 100.00% stakeholder management, and strategic thinking necessary to step into a Senior Product Manager role. This promotion recognizes her growth, retains proven institutional knowledge, and creates a tiered product management structure that better reflects our team's workload and maturity. A Senior PM will lead cross-departmental product strategy and mentor junior staff, enabling the Digital Team to scale sustainably. This investment in internal talent directly supports our department's long-term capacity. When Anna Tobongbanua is promoted to Senior Product Manager, we intend to backfill the Product Manager position with an outside hire who is already performing this work as a contracted Digital Communications Fellow with en Focus. Calla Norman. This individual has built critical relationships 279-07-071-071 nformation Technolog Product Manager-IT Anna Tobongbanua Higher-than-standard increase 65,425 69,890 4,465 6.82% with departmental product owners and has deep familiarity with our systems and workflows. Their current contractor compensation exceeds the standard starting salary for this position. To recruit them competitively and avoid disruption to ongoing projects, a higher-than-standard starting salary is necessary. This approach eliminates onboarding delays, preserves continuity, and reflects the market reality of this candidate's experience and current earnings 279-07-071-071 Information Technology Business Analyst Senior Add position to salary ordinance -Omitted 71,234 72,659 1,425 2.00% 279-07-071-071 Information Technology System Specialist 111 Add position to salary ordinance -Omitted 72,824 74,280 1,456 2.00%