06-08-09 Community and Economic Development Committee

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CED June 8, 2009 Page etc Focused Priority (Perform); establish a "Vision Statement" and "Mission Statement"; Step 3. Cultivate systems thinking: have employees across divisions and departments develop aorganization-wide strategic plan. Mayor meets with division directors and department heads to strategize and strengthen communication between those divisions and departments. Step 4. Develop a strategic plan to drive business goals: Customer Focused; Pro-Investment Focused and High Performance Focused. Step 5. Utilize scientific methods: i.e. Lean Six Sigma, Action Work-out, Activity-Based Management and Human Performance Improvement methodologies to meet organizational challenges. Step 6. Provide outcome-based training: The strategic plan prioritizes customer service and leadershiplmanagement training. Step 7. Foster strategic partnerships: training resources, establishing leadership development programs. Step 8. Share tools and resources: utilizing HPG Network to host a monthly "High Performance Government Executive Overview." Share information and resources with other government agencies to promote continuous improvement in local government and participates in HPG Network activities designed to promote sharing of best practices. Step 9. Track results through metrics: develop a system to track and report progress on strategic goals. Step 10. Instill systems of accountability: use City Plan as a reporting structure to enforce accountability. Mr. Chasey advised that recommendation for next steps would follow. He stated that they evaluated every single item in each department and prioritize those services and what was needed and what was wanted. Citizen input was implemented by a questionnaire rating how important those services are and which ones could be eliminated. Council President Dieter asked how do you come to a mutual agreement on what the City Administration sees as a priority as opposed to what the citizens see as a priority. Mr. Chasey stated that they combined those needs and then were re-evaluated by the Mayor. He stated that some could be agreed on by cost. He used the City of Indianapolis and when their newly elected Mayor, became an HPG Network member, they established the "Indy Stat" program to measure department deliverables and develop accountability. He stated that the City has partnered with local businesses to use proven business methodologies like Lean Six Sigma to make improvements in city processes. In order to maximize these efforts, the city utilized the HPG Network to develop strategic priorities around which they can focus improvement efforts. They get feedback from the departments as what the needs are for their department. Performance Plan -HPG is helping them prioritize and implement strategic performance plan measures and goals. Core services vs. non-core services. Internal Lean Six Sigma implemented by the Deputy Controller. 5% of staff participation in the review process. Long term planning mixed with short term results.