2024 - Public Works Annual Report

Home Browse Search

■ 36,819 active refuse accounts. ■ 42,413 active sewer accounts. ■ 42,430 active water accounts. o $737,762.75 was given by the Utility as assistance on the sewer bill as a credit to low-income customers enrolled in the Utility Assistance Program. o Performed 2,997 backflow tests; an additional 1,300 backflow tests performed by contractors. o All public water fire hydrants were inspected in 2024 o 194 insured service line repairs done by Water staff ■ Service Link calls/ Work Orders - 19,210 ■ Meter Services after hour calls - 756 • Water submitted Lead Service Line Inventory to IDEM and continued to update/improve the data through potholing and regular maintenance and repairs • Water was in 100% in compliance with 4,133 sample results reported to IDEM. • 1560 Total coliform samples collected with a positive sample rate of 0.32%. • Successfully submitted all required forms for the 3M/Dupont PFAS class action lawsuit. • Completed PFAS Minimization study to identify technology needed to meet future requirements. • Performed 2,997 backflow tests; an additional 1,300 backflow tests performed by contractors. • All public fire hydrants were inspected. • 551 service line repairs completed by City crews or contractors • Responded to 756 after hours calls in Meter Services. • Completed 19,210 service line work orders • Water Customer Service and Billing completed the reorganization into the Water Billing & Collections office in collaboration with l&T 311 office. The Water staff developed training materials and completed training sessions with 311 staff. o 311 staff started handling Move-in and Move-out work orders,Turn On work orders after Shut Off for Nonpayment, Installment Plans, Extensions, and Cash Handling at the beginning of 2024. The Water Billing and Collections staff assisted the 311 team with additional training and guidance through 2024. o The Water Billing and Collections team began a comprehensive account audit of all existing and new accounts.