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2024 - Information & Technology Annual Report
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2024 - Information & Technology Annual Report
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I&T Divisions <br /> Division Description <br /> Customer Service &Success 311, Case Management,One Stop Shop City Hall Experience <br /> Digital Services UX, Low code platforms & solution design/development,digital communications <br /> support, website maintenance and training <br /> Applications Custom integrations, web apps, data engineering/automation <br /> Data & Performance Performance management,data analytics and transparency, data warehouse. business <br /> process improvement, GIS <br /> Civic Innovation Digital equity, smart cities/urban sensing, university partnerships, special projects, <br /> Commuters Trust + transportation programs/pilots <br /> Infrastructure Network maintenance/security, South Bend Open WiFi, cameras, physical and virtual <br /> environments <br /> Enterprise Services & Software Helpdesk, hardware/rights/software management and distribution, technology <br /> procurement, software maintenance <br /> Project Management Priority IT Project Management, SB Academy (aka training) Coordination, Department <br /> Portfolio Maintenance <br /> City of South Bend <br /> { Innovation & Technology <br />
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