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Customer Service •▪Kiosksnt Welcome Project <br /> Innovations •My SB website redesign <br /> •One Stop Shop Launch <br /> •New City Hall Technology <br /> Core IT <br /> • Drills/Tabletops <br /> Services/Security •City Camera Expansion <br /> •Workforce Single Sign-on <br /> Technology Access & •Sync South Bend Grant continuation <br /> •Commuters Trust new employer and nonprofit onboarding <br /> Equity •Broadband for Excellence in Learning &Training (BELT) <br /> •More digitized forms, payments, applications <br /> Internal Innovation •Generative Al for workplace efficiency: Copilot, IDA, Translation App <br /> •GVI data improvement <br /> Modernized Systems •Software implementations: SmartRec, Cityworks, UKG, OpenGov, DivDat <br /> City of South Bend Here is a glimpse at some of the work in store for 2025.... <br /> Innovation 8r Technology <br />