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I&T Highlights — Core IT <br /> We are improving IT and data policies to secure our workforce and residents. <br /> • Annual data inventory and governance cycle <br /> • Annual hardware refresh <br /> • Remote access policy update <br /> • New generative Al policies + training resources to staff <br /> • New Enterprise Software Management: Documentation, RACIs, better vendor maintenance norms <br /> We are keeping up with ever increasing technology demand and user needs <br /> • 4.4K Helpdesk tickets collected and addressed in 2024 <br /> • 820 new City users created and supported in 2024 - large due to the UKG ready implementation! <br /> We are procured technology for and outfitting new City sites! <br /> • MLK, Seitz, Station 8, New City Hall <br /> 'v., City of South Bend <br /> Innovation & Technology <br />