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2024 - Information & Technology Annual Report
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2024 - Information & Technology Annual Report
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Themes of the 2024 I&T Reorganization <br /> There are 4 major themes that went into the reorganization <br /> approved in the 2024 budget cycle: <br /> 1. Addressing capacity gaps in maintenance & security <br /> 2. Creating a dedicated digital team to address weaknesses in <br /> web and embrace future opportunities in low code and <br /> resident experience/communication <br /> 3. Absorbing Commuters Trust into city operations <br /> 4. Centralizing customer service workforce <br /> City of South Bend <br /> Innovation &Technology <br />
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