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SOU TJJ gF <br /> 4 � <br /> i <br /> r-- <br /> x x <br /> 1565 <br /> CITY OF SOUTH BEND <br /> PETE BUTTIGIEG, MAYOR <br /> OFFICE OF THE MAYOR <br /> FOR IMMEDIATE RELEASE <br /> February 15, 2013 <br /> Contact: Mike Schmuhl <br /> Phone: 574-235-9261 <br /> MAYOR BUTTIGIEG ANNOUNCES LAUNCH OF FIRST PHASE OF CITY'S 311 <br /> CUSTOMER SERVICE LINE <br /> 311 Phone Line Now Operational for Three City Services <br /> SOUTH BEND Mayor Pete Buttigieg announced on Friday morning the launch of the first <br /> phase of a 311 customer service phone line for the City of South Bend. Mayor Buttigieg made <br /> the announcement at the South Bend Water Works in downtown South Bend with 311 Director <br /> Cynthia Simmons and 311 Project Manager Kris Priemer. <br /> "Today is a big step forward toward improved customer service for the residents,businesses, and <br /> visitors of South Bend," said Mayor Buttigieg. "Smart government works when information is <br /> easier to find and answers come sooner rather than later." <br /> Not all City departments and divisions will be transferred to the new 311 line. The first three <br /> divisions to roll into 311 include Water Works, Solid Waste, and the Street Department. In the <br /> coming weeks and months,the City will incorporate more departments, divisions, and services. <br /> It is important for residents and businesses to understand the distinction and rollout of the <br /> service. <br /> "This is an exciting initiative and we're ready to get started," said Simmons, who will work with <br /> four 311 customer service representatives in the South Bend Water Works building downtown. <br /> "This is an excellent opportunity to expand our customer service in South Bend and it will be so <br /> helpful to people. They will have one number to call and they won't be transferred to the wrong <br /> extensions." <br /> 1400 COUNTY-CITY BUILDING•227 W.JEFFERSON BOULEVARD•SOUTH BEND,INDIANA 46601 <br /> PHONE 574/235-9261 • FAx 574/235-9892 • TTD 574/235-5567 <br />