Laserfiche WebLink
Business Analytics <br />Accomplishments <br />•COVID-19 STAT, our first intergovernmental performance management program. Dashboard can be found here. <br />•Awarded ICMA 2021 Certificate of Distinction for Performance Management <br />•Completed 3nd Annual Data Governance Cycle including an updated data inventory, improved and organized GIS data, and a new draft data collection policy formulated in partnership with the Legal Department <br />•Launched and supported Build the Budget which resulted in record levels of resident engagement in the budget process. <br />•Led a Behavioral Insights project to improve the application materials for the Lead Safe South Bend project <br />•Designed and tested the resident experience and application review process for the new Utility Assistance Program (UAP)