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Citywide (All Departments) I <br />Project/Initiative 2021 Status I&T <br />Division(s) <br />KnowBe4 Baseline Assessment and Cybersecurity Tool procurement Completed SER, INFRAS <br />Reporting Server/Data Lake Build Out Ongoing BA, APPS <br />Web Editors Working Group Completed BA <br />Data Inventory/Data Governance Completed BA <br />Service Level Agreement (SLA) Refresh Completed 311, BA <br />Post-call customer service survey scoping and implementation Ongoing 311, SER <br />SB Academy Classes: Excel, Process Improvement, Teams, Data <br />Visualization, Cybersecurity, etc. <br />Completed BA