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2021 Priorities from 2020 <br />Annual Report <br />•Doing the Basics Better –MFA/Security, CityWorks AMS, Mobile friendly workforce, Process improvement, Hybrid work/meeting environments, Transparency efforts <br />•Providing Data-Driven COVID Support -COVID data support, Vaccine outreach/registration, Economic recovery tracking <br />•Expanding Community/Residential Internet Access –CoSBOpen WiFi, Citywide Classroom SB, Infrastructure/PPP <br />•Measuring + Improving Customer Service –311 Service Tracker, SB STAT,SLA Refresh,Equity/Access, Streamlined Program Applications <br />•Supporting Neighborhood Innovations –Lead, Civic Engagement/Planning,RSVP/Landlord Registration