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2021 Departmental Milestones <br />•What Works City Silver Award. Achieved What Works Cities Silver Certification for second year in a row. <br />•UAP Launch.Launched the new Utility Assistance Program (UAP) and application management tool to implement the more generous monthly billing support the Mayor and Council passed. <br />•COVID Stat. Ran an intergovernmental regional performance management program tracking vaccine rollout and deploying recourses to areas of the City that needed it most. <br />•Build the Budget. Record high budget engagement with new Build the Budget initiative. <br />•Citywide Classroom South Bend. Launched Citywide Classroom South Bend from GEER funds and expanded eligibility. <br />•SLA Refresh. Worked across Departments to improve Service Level Agreement definitions and time for optimal customer service. <br />•Continued tech upgrades. Cityworks implementations, GIS services, new cybersecurity initiatives, hardware refreshes, etc.