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12700 General Drive, P.O. Box 410251 Charlotte, NC 28241 <br />Attn: Warranty Dept. Phone: 1(800)-227-5885 <br /> Revision August 20, 2015 <br />OTTO Environmental Systems <br /> TEN YEAR, NON-PRORATED WARRANTY <br />1. Otto Roll Out Waste Container Warranty <br />For all new residential waste containers, Otto warrants that they will meet applicable specifications and be free from defects in <br />material and workmanship while in normal use for a period of Ten (10) years from the initial date of shipment from Otto’s <br />manufacturing facility. Otto extends this warranty only to the first purchaser of the waste container, except when the purchase is <br />made through an authorized Otto distributor, when the warranty will extend to the first purchaser from the distributor and not to <br />the distributor. <br />2. Exclusions From Warranty Coverage <br />2.1 Normal wear and tear for serviceable containers <br />2.2 Negligent and Abusive Use: including improper storage, use and handling, vandalism, and damage from wildlife <br />2.3 Damage from incompatible, improperly installed, operated, or damaged lifting mechanisms <br />2.4 Improper use of container exceeding specifications <br />2.5 Unauthorized repair or alteration <br />2.6 Damage caused by natural calamities such as fire, storm, or high winds <br />Types of damages excluded from this warranty will be determined, each on its own merit, by an Otto warranty representative. <br />3. Warranty Administration <br />3.1 Buyer representative shall notify Otto’s applicable Area Sales Manager or Otto Representative in writing before the end of <br />the warranty period for the allegedly defective container(s). <br />3.2. The Serial Number(s) of the alleged defective container(s) shall be submitted via email on the Otto Damage Submittal Form <br />(F-9400) and must be accompanied by the appropriate warranty code identifying where the failure occurred. To properly <br />evaluate the claim, electronic photos of the failure types should be submitted for 20% of the claim quantity. <br />3.3 Buyer agrees that Otto or its designated representative shall have the right to inspect and test the allegedly defective <br />container(s) at the customer’s site or a predetermined location. <br />3.4 At the time a Damage Submittal Form is submitted, the containers become Otto’s property. Otto requires the right to <br />collect/reclaim and recycle the container(s). Buyer agrees to empty, disassemble, and stack containers for shipment set up <br />by Otto. <br />3.5 Otto reserves the right to either repair, replace or grant credit for defective containers. <br />4.Exclusive Warranty Remedy <br />Upon determination of containers/parts as defective by Otto, said product shall, at Otto’s sole option, be repaired, <br />replaced or the first purchaser shall be given a credit for the amount of the original purchase price of the affected <br />product. Any repaired or replaced containers/parts will assume the remainder of the ten (10) –year (or) applicable <br />warranty from the original containers initial shipment date. <br />This warranty is in lieu of any other remedy warranty, express or implied, including any implied warranty of <br />merchantability or fitness for a particular purpose. In no event shall Otto be liable for incidental or consequential <br />damages (including freight charges) or delay in performance resulting from the defect. Products manufactured by a <br />supplier or third party manufacturer, specifically RFID components; distributed products and customers specified <br />items, are not covered by this warranty and may be warranted by the manufacturer’s warranty as offered. <br />Credits not used within six (6) months of issue will expire.